Process design is a way to examine business (and personal) processes for efficiency and effectiveness. It’s a way to get things done. Is there a way to split up that process so that it can be delegated to others so you can scale up?

Cause and effect diagrams, also known as Ishikawa diagrams, are one of 7 basic tools of quality. Cause and effect diagrams are useful because they let you list out all the causes that you and/or your team can think of. Having a team think of possible causes is similar to the concept of peer review in software development projects. Where one person thinks of a few causes, another person will think of different causes. This gives a broader range of causes to investigate.

At its core, SEMAT consists of three layers: customer, solution and endeavour. Each “alpha” component of each layer has a checklist to see which progress level it is at.